Complaints - Supported Plus

Complaints

SupportedPlus treats all complaints and concerns as genuine and important. We handle all complaints and concerns in confidence and aim to address issues raised as quickly and effectively as possible.

If the matter is unresolved within SupportedPlus internal complaints system, participants can contact;

NDIS

Phone: 1800 800 110, https://www.ndis.gov.au/about-us/contact-us

Regional Disability Advocacy Service (NSW and Victoria)

Phone: 02 6056 2420, http://rdas.org.au/

The Office of the Disability Services Commissioner (Victoria)

Phone: 1300 728 187, http://www.odsc.vic.gov.au/

Ombudsman (NSW)

Phone: 02 9286 1000, www.ombo.nsw.gov.au/what-we-do/our-work/community-and-disability-services/disability-services

For a full copy of our Complaints Management Policy and Procedures, please submit an enquiry to SupportedPlus through our website.

To lodge a complaint

Complete the questions below. If assistance is needed, please speak to a staff member. If a printed form or a verbal complaint is preferred, contact Martin on 0435 641 158. Please note that details of a phone conversation will be recorded.

Name *

First

Last

Phone Number *

Email *

Please provide some details to help us understand your complaints or concerns. What is your complaint about? What happened? Where did it happen? Who was involved? What decision was made that you are unhappy about. *

Have you made a complaint about this to another agency? For example: a disability service or equal opportunity agency, Health Care Complaints Commission, Ombudsman. If so, please provide details and copies of any letters you have received from that agency. *

What outcomes are you seeking? *

Is someone assisting you with the complaint? *

What is your relationship to that person *

Name of person assisting *

First

Last

Phone number *

Email *

Confirm Email

I agree to the below *

Please check this box to consent to SupportedPlus providing information to a third party e.g. eye witness or another legal jurisdiction, to help resolve your issue.

Comment